How to avoid a Charter outage
- by admin
When your internet service provider fails, you may be out of luck.
As many as 80 per cent of the country may not be able to get online during the weekend because of a severe internet outage, the company says.
Charter says that it will send its network operators around the country to help people affected by the outage.
The outage is affecting customers across the country, including the northern suburbs of Melbourne and Melbourne’s CBD.
The internet service providers’ chief executive, Keith Kelly, said it would be possible to get the internet to some parts of the city and around the CBD during the outage but that the problem would be exacerbated by bad weather conditions.
“I think there’s a very real chance that we won’t get the connectivity to the areas that are affected that are going to be affected, and those areas that aren’t going to get power,” Mr Kelly said.
“We are trying to do everything that we can to help them.”
The company has been using its network to provide some help, including a phone line to connect to affected customers, and it has also set up a mobile hotspot network that will allow people to call each other and get help if they’re not online.
“We’re working to provide as much assistance as we can and have set up two mobile hotspots for people to connect from across the state,” Mr Christie said.
“Our network operators have also been working to help out.”
Mr Christie said the company was working to ensure people in the affected areas had access to the internet.
He said it was also working to connect people to its social media channels, and was offering an alternative service, the mobile hotspeak service, to help the affected people connect.
Charter’s outage comes a day after it announced it would cut its monthly internet fees, which it had been offering for more than a decade.
The company said it needed to “make tough, hard decisions” on the cost of internet to meet rising demand and the impact of the drought.
Charters main customer, Optus, said the outage was a huge loss for its customers.
“While we are pleased that we have avoided the worst possible internet outage to our customers, the loss is still a huge one for us and for our customers,” Optus Chief Executive Paul O’Brien said.
When your internet service provider fails, you may be out of luck.As many as 80 per cent of the country…